Macavs Privacy Policy

This website privacy policy (“Privacy Policy” or “Policy”) describes https://www.macavs.com/ (hereinafter referred as “Macavs”, “Macavs” “Site” or “Website”) policy on the collection, use, and disclosure of information about you in connection with your use of the domain, https://www.macavs.com/ , and all associated products in our Site.

For the terms ``we”, “us” or “our”, refer to https://www.macavs.com/ When you access our product When you use the service available on our Website, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

The Site is owned and controlled by

Macavs Techlabs, No.12/9, Santhosh Raj Plaza 3rd Floor, Subburaman Street, Gandhi Nagar, Madurai, Tamil Nadu-625020, India.

At Macavs, accessible from https://www.macavs.com/ one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by Macavs and how we use it.

What Information Macavs Collect?

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Account signup This means the data about how and when the Macavs account is accessed and the features preferred including solution information.

Payment processing the information collected from the users, especially for payment purposes are credit cards, debit cards, and related information

Interactions with Macavs When you browse the Macavs, We collect information about you in the following manner:

Use of automated chat(chatbots) to make inquiries or request any services from Macavs. We may collect the details like name, email, specific request, and information related to your service usage.

Aggregated website usage data include data analysis, engagement rate, session replay, and mouse movements.

Testimonials: We collect and display the personal testimonials of our satisfied clients and their customers requesting services and endorsements. By giving your consent, We may post your testimonial with your name upon the services. If you wish to delete your testimonial, you can contact us

Information that we collect automatically

When you use the Macavs services or the application, We collect the following information when you automatically log in to our systems.

Log Data- when you visit the Macavs site or the App, your browser automatically sends the log data. The log data includes the “IP” address, browser type, date/time of the request, and the data while interacting.

Device Information: This information includes the type of device, mobile device, operating system, unique device identifiers, and network information based on the device you use.

Location Data: We collect location-based information that assists you in locating places of interest and finding out interests and other services that work in your geographic area. Macavs will share the location information with our integration.

To be specific, We do not link the automatically-collected data with the direct information collection.

Information that we collect from third parties

Signups using federated authentication service providers

Third parties may also use data about your use of this Site to help target and track your online behavior and/or interests in general. Data collected generally includes actions you take on this Site (e.g., URL, the previous website visited), device and browser data (e.g., IP address, operating system, browser type), timestamp, and events (e.g., page views).

In some cases, this data is connected to your social network ID. Please note that Macavs is not responsible for practices by such third parties, and those practices are subject to those companies own policies.

Information from our vendors and service providers

In order to meet the business needs and perform the necessary operations, sharing of personal data among the third-party providers of payment, host, and web development. We also use Razorpay as our third-party processor and its privacy policy is located at https://razorpay.com/privacy/

Information from social media sites and other publicly available sources

When you integrate a social media service account to the services or log in to any services using credentials that are necessary to access Macavs services. As part of such integration, social media provide Macavs with access to certain information.

Macavs do not have any liability or responsibility for privacy practices and other actions of social media services.

Who do We Share Your Information With?

We use the information we collect in various ways, including:

  • Provide, operate, and maintain your website that we develop
  • Improve, personalize, and expand your website that we develop
  • Understand and analyze how you use the website that we develop
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud
  • To send you updates and information about our new products and services, upcoming events or other promotions, or news by email or push notification. Where required by law we will only send you marketing information if you consent to us doing so at the time you provide us with your Personal Data. You may opt out of receiving such emails by following the instructions in each promotional email we send you.
  • Our third-party partners may use technologies such as cookies to gather information about your activities on the Services and other sites in order to provide you with advertising based on your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may contact us

General Data Protection Regulation Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data whenever applicable.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

a. Once your solution data has been deleted upon your request, the concerned details will not be recovered.

b. Individuals have a right to have personal data erased and to prevent processing in specific circumstances:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed;
  • When the individual withdraws consent;
  • When the individual objects to the processing and there is no other legal ground for the relevant processing activity;
  • When the personal data was unlawfully processed;
  • Where the personal data has to be erased in order to comply with a legal obligation.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restrictions on processing. If we share your Personal Data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
  • Right to data portability: You have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you, and that we processed with automated means. We will give you your Personal Data in a structured, commonly used, and machine-readable format. You may reuse it elsewhere.
  • Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so:

  • a. If we are relying on a legitimate interest (described under the “How We Use Data” section above) to process your Personal Data — unless we demonstrate compelling legitimate grounds for the processing; or

    b. If we are processing your Personal Data for direct marketing. Right to make a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns.

Retention of information

Our policy is to keep your Personal Data only for as long as is reasonably necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt-out of receiving these communications in accordance with our policies.

To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymize your Personal Data

So that it can no longer be associated with you, in which case it is no longer Personal Data.

We will retain Service Data for as long as needed to perform under each specific contract with Customers.

Information that Macavs processes on your behalf

Information provided in connection with services: You may entrust information that you or your organization (“you”) control to Macavs in connection with the use of our services or for requesting technical support for our products.

This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor).

The data may either be stored on our servers when you use our services or transferred or shared with us as part of a request for technical support or other services.

Macavs group and third-party sub-processors: In order to provide services and technical support for our products, the contracting entity within the Macavs group engages other group entities and third parties.

Employees and independent contractors: We may provide access to your service data to our employees and individuals who are independent contractors of the Macavs group entities involved in providing the services (collectively our “employees”) so that they can

(i) identify, analyze and resolve errors,

(ii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition.

We ensure that access by our employees to your service data is restricted to specific individuals and is logged and audited. Our employees will also have access to information that you knowingly share with us for technical support or import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the Macavs group.

Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.

Third-party integrations you have enabled: Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. Therefore, we encourage you to review the privacy practices of third-party services and products before you enable integrations with them.

Part III- General

Children’s personal information

Our products and services are not directed to individuals under 13. Macavs does not knowingly collect personal information from children who are under 13 years of age. However, if we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

If you believe that a child under 13 years has provided personal information to us, please contact us with the details, and we will take the necessary steps to delete the information we hold about that child.

How secure is your information?

Macavs have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure, or destruction of the information you entrust to us.

If you have any concerns regarding the security of your data, we encourage you to contact us

Data Protection Policy

We have a dedicated Data Protection Policy complying with GDPR and clearly lists the way Macavs use the data in the Rights section under the Privacy Policy. If you have any questions or concerns about our privacy practices regarding your personal information, you can reach us by sending an email to contact us

Locations and international transfers

We share your personal information and service data within the Macavs Group. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transferring, and storing of your personal information

Data processing addendum

To comply with the data protection obligations under the General Data Protection Regulation, we are prepared to sign a Data Processing Addendum (DPA) based on Standard Contractual Clauses. You can request a DPA from Macavs by contacting us. Once we get your request, we’ll forward the DPA to you for your signature.

Do Not Track (DNT) requests

Some internet browsers have enabled ‘Do Not Track (DNT) features, which send out a signal (called the DNT signal) to the websites you visit, indicating that you don’t wish to be tracked. Currently, no standard governs what websites can or should do when they receive these signals. So, for now, we do not take action in response to these signals.

External links on our websites

Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies.

Therefore, as a safety measure, we recommend that you not share personal information with these third parties unless you’ve checked their privacy policies and assured yourself of their privacy practices.

Blogs and forums

We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages.

We urge you to be cautious in disclosing personal information in our blogs and forums; Macavs is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Macavs.

To request the removal of your information from our blogs and forums, you can contact us

Social Media Widgets

Our websites include social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate on the website. Of course, your interactions with these widgets are governed by the privacy policies of the companies providing them.

Disclosures in compliance with legal obligations

SWe may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process, or governmental request, including to meet national security requirements.

Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Business Transfers

We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you.

We will notify you via email or through a prominent notice on our website of any change in ownership or the use of your personal information and service data. We will also notify you about any choices you may have regarding your data and service data.

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that the personal information you provide is used in conformity with this Privacy Policy. However, if you have any concerns about our adherence to this Privacy Policy or how your personal information is used, kindly contact us. If required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes

We may modify the Privacy Policy at any time upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be intimated prior to the new policy activation period.